Frequently Asked Questions

General

Buying

Shipping

General

What is StylePremiere.com?

StylePremiere.com is a B2B online fashion marketplace for wholesale buyers and vendors. We connect buyers to fashion clothing distributors in one convenient website. Our vendors at Style Premiere offer the latest styles in Women's clothing, Men's clothing, Children's clothing, Handbags, Fashion Accessories, and Footwear.

Do I have to become a member?

Yes, all buyers must have a valid account to shop on StylePremiere.com. If you have not done so already, please go to our new buyer registration page and register to become a FREE member of StylePremiere.com.

How do I get started?

If you have not done so already, please go to our new buyer registration page and register to become a FREE member of StylePremiere.com. Once you register you will have access to a limited number of vendors, you may browse and purchase from them.

Is membership free?

Yes, membership is FREE. In order to have full access to the listed vendors, we request the following documents from our buyers:

  1. Seller's Permit / Business License
  2. 2 invoices from separate wholesale vendors

I forgot my password!

You can simply reset your password by clicking here. Once you submit your e-mail address, we'll e-mail you a link to reset your password. If you do not receive this e-mail, make sure you check your junk/spam folder.

If you do not receive this e-mail, please contact Customer Service via e-mail customerservice@stylepremiere.com or give us a call at (213) 802-2141.

Do you accept buyers from outside of the United States?

Yes, registration is open to international buyers

I am a new business and/or I do not have documents for verification.

If you are a new business and/or cannot provide documentation for registration at this time, you will have temporary access to some of the less restricted vendors.

Once you have 2 successfully shipped orders from these vendors, you may provide these invoices as verification documents.

How do I contact the vendor?

Vendors' contact information can be found under STORE INFO on their individual homepages.

Buying

Where is my order?

For the status of your order, please visit MY ACCOUNT located at the top of the page. On the left panel, the “My Orders” section will show you the status of your order. You can also directly contact the vendor via phone or e-mail.

When will I receive my order?

To the best of our knowledge, most vendors will ship orders within 3-5 business days. You can also directly contact the vendor via phone or e-mail.

What is the return policy?

Vendors return policy can be found on their individual homepages. We advise that you review this information BEFORE placing your order.

How do I pay for my order?

During checkout, you are prompt to fill out a Credit Card Authorization form. Please fill out this form and fax (or e-mail) it to the vendor. The contact information can be found on their Credit Card Authorization form or on their individual homepages under “Store Info”.

If you feel uncomfortable sending credit card information via fax, depending on the vendor, there may be other payment options available for you.

For more information please contact the vendor you are purchasing from to discuss available payment options.

I'm unable to browse or purchase from some of the listed vendors!

Some vendors only allow access to established wholesale buyers. In order to verify this information, we request the following documents from our buyers:

  1. Seller's Permit / Business License
  2. 2 invoices from separate wholesale vendors

You may directly upload these documents to the MY ACCOUNT section of our website. Once done, please allow 3 – 4 business days for your account to be updated.

Please note: Accepted document file formats are GIF, JPEG, PNG and PDF and the document file size should not exceed 1 MB.

Shipping

How does shipping work?

Shipping costs and time usually depend on the weight of the order and the location the order is being sent to, therefore shipping is calculated once the vendor prepares your order.

To the best of our knowledge, most companies use UPS to ship their merchandise. Please contact the vendor you have placed an order with to discuss or confirm shipping. Vendors' contact information can be found on their individual homepages.

Who pays for shipping?

Shipping is paid for by the buyer unless previous arrangement has been made between the buyer and vendor.

How do I change or update my shipping information?

You can change or update your shipping address from the MY ACCOUNT section. Please make sure your shipping information is correct before placing an order.

If you place an order before updating your shipping information, you will need to contact the vendor to have this information updated in their system.

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